Introduction

The Water Services Regulation Authority, Ofwat, is the economic regulator of the water and sewerage industry in England and Wales.

Ofwat was established in 1989 when the water and sewerage industry in England and Wales was privatised. As a non-ministerial government department, Ofwat is not subject to direction from Ministers in its day-to-day work, however it is directly accountable to Parliament and the Welsh Assembly Government.

Functions

Ofwat's role is to protect consumers, promote value and safeguard the future, in particular, by:

• making sure that companies provide customers with an efficient service at a fair price;
• limiting...

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